ZJX Facility Admin Policy: Difference between revisions

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'''Virtual Jacksonville ARTCC'''
== [[Table of Updates]] ==
 
{| class="wikitable" style="width: 100%;"
Facility Administrative Policy
|+
 
!Date
[[File:image1.png|221x222px]]
!Revision
 
!Items Revised
<blockquote>'''Document Number''': ZJX-1000<br />
'''Version''': 1-5<br />
'''Effective Date''': 2/3/2023
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>SUBJ: Facility Administrative Policy<br />
____________________________________________________________
 
This handbook establishes the formal rules, regulations, procedures, and guidelines which govern all members operating within the Virtual Jacksonville ARTCC (ZJX). This document is considered a supplement to any VATSIM and VATSIM United States (VATUSA) policies, procedures, and documents. This document cancels all previous publications and policies and remains in effect until canceled VATSIM, VATUSA, or a subsequent publication of the administrative policy. This document's updates and modifications are published after the appropriate approval process and announcement to the Virtual Jacksonville ARTCC. The ATM, DATM, or their designee(s) will complete all updates and changes to this document.
 
Mic���� J �ur��
 
Michael J. Burke<br />
Air Traffic Manager<br />
Virtual Jacksonville ARTCC
 
2 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
'''Explanation of Changes'''
 
{|
!width="33%"|
<blockquote>a.<br />
b.<br />
c.
</blockquote>
d.<br />
e.
!width="33%"|
<blockquote>1-1. Updated Release from ZJX.1000.D
</blockquote>
!width="33%"|
<blockquote>Date: 4/1/2022
</blockquote>
|-
|-
|
|3 February 2023
|
|A
<blockquote>1-2. Changed Hour Requirement
|Re-Release
</blockquote>
|
<blockquote>Date: 4/19/2022
</blockquote>
|-
|-
|
|10 February 2023
|
|B
<blockquote>1-3 Update 2.3 Event Procedures
|Updated List of VATUSA and ZJX ARTCC Staff
</blockquote>
|
<blockquote>Date: 4/21/2022
</blockquote>
|-
|-
|
|30 May 2023
|
|C
<blockquote>1-4 Update the Points System/Disciplinary Act Date: 10/01/2022
|Updated Visiting Controller Requirements PRIOR to acceptance
</blockquote>
|
|-
|-
|
|01 Jan 2024
|
|D
<blockquote>1-5 Updated Reinstatement policy
|GCAP Compliance / Removed GRP References / Organization Staff Updates
</blockquote>
|
<blockquote>Date: 2/2/2023
</blockquote>
|}
 
<blockquote>3 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
'''Table of Contents'''
 
{|
!width="50%"|
<blockquote>Chapter 1: Chapter 2: Chapter 3: Chapter 4: Chapter 5:
</blockquote>
!width="50%"|
<blockquote>ARTCC Organization<br />
General Policies<br />
Membership<br />
Online Behavior<br />
ARTCC Staff
</blockquote>
|}
 
<blockquote>Appendix 1: VATSIM Organization Hierarchy Diagram<br />
Appendix 2: ARTCC Staff Hierarchy Diagram
 
4 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
|}


'''Chapter 1: ARTCC Organization'''
== [[Information]] ==
 
'''Purpose:'''
<blockquote>'''1.1''' '''VATSIM'''
 
a. The VATSIM (Virtual Air Traffic Simulation) network is an online community created for flight simulation enthusiasts and air traffic control enthusiasts.
 
b. The VATSIM Board of Governors and Executive Directors have governing power of the network and the organization.
 
c. The VATSIM Founders have ownership rights and operations privileges over the VATSIM network.
 
d. All ZJX policies shall comply with the VATSIM Code of Conduct, VATSIM Code of Regulations, User Agreement, and all VATSIM policies.
 
'''1.2''' '''VATUSA'''
 
a. VATUSA (VATSIM United States) is a division of VATSIM Americas region. b. VATUSA policies govern the day-to-day operation of the United States airspace and associated air traffic facilities<br />
c. All ZJX policies shall be compliant with all VATUSA policies
 
'''1.3''' '''Virtual Jacksonville ARTCC'''


'''1-3-1 Designated Airspace'''
This document establishes the formal rules, regulations, procedures, and guidelines which govern all members operating within the Virtual Jacksonville ARTCC (ZJX). This document is considered a supplement to any VATSIM and VATSIM United States (VATUSA) policies, procedures, and documents. This document cancels all previous publications and policies and remains in effect until canceled VATSIM, VATUSA, or a subsequent publication of the administrative policy. This document's updates and modifications are published after the appropriate approval process and announcement to the Virtual Jacksonville ARTCC. The ATM, DATM, or their designee(s) will complete all updates and changes to this document.


a. Per the VATSIM Global Rating Policy (GRP), ZJX has the following airspace designated as a Major Airport:<br />
'''Distribution:'''
a. Orlando International Airport (KMCO) ATCT<br />
b. F11 TRACON<br />
b. Per the VATSIM Global Rating Policy, Jacksonville Center (ZJX) shall not require additional endorsements beyond the F11 TRACON.


c. Minor Facilities<br />
This order is distributed to all Jacksonville ARTCC personnel.
a. Are defined as any airport '''not''' specified as a major airport in the ZJX airspace.


b. The following table lists the minor facilities.
== [[Organization]] ==
</blockquote>
{| class="wikitable" style="width: 100%;"
{|
!width="25%"| Facility Name
!width="25%"| Operating Type
!width="25%"| ID
!width="25%"| Location
|-
| Cairns ARAC
| ARAC
| KOZR
| Fort Rucker/Ozark, AL
|-
| Albany Tower
| ATCT
| KABY
| Albany, GA
|-
| Beaufort Tower
| ATCT
| KNBC
| Beaufort, SC
|-
|-
| Cairns Tower
|style='width:33%;'|<B>VATSIM</B>
| ATCT
:www.vatsim.net
| KOZR
:President: VATGOV1: Tim Barber
| Fort Rucker/Ozark, AL
|style='width:33%;'|<B>VATNA</B>
|-
:www.vatna.org
| Cape Tower
:Vice President, Americas Region- VATGOV3- Manuel Manigault
| ATCT
|style='width:34%;'|<B>VATUSA</B>
| KXMR
:www.vatusa.net
| Cocoa Beach, FL
:Division Director: VATUSA1: Brandon Barrett
|}
|}
 
{| class="wikitable" style="width: 100%;"
<blockquote>5 '''|''' Page
|+ Jacksonville ARTCC Senior Staff
</blockquote>
|style='width:33%;'|Air Traffic Manager- JAX_ATM- Owen Bliss
{|
|style='width:33%;'|Deputy Air Traffic Manager- JAX_DATM- Vacant
!width="50%"|
|style='width:34%;'|Training Administrator - JAX_TA- Cole Hanson
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
|}
 
{| class="wikitable" style="width: 100%;"
<blockquote>6 '''|''' Page
|+ Jacksonville ARTCC Support Staff
</blockquote>
|style='width:33%;'|Event Coordinator- JAX_EC- Vacant
{|
|style='width:33%;'|Facility Engineer- JAX_FE- Howard Snider
!width="50%"|
|style='width:34%;'|Webmaster- JAX_WM- Samuel Valencia
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
|}
 
<br>
<blockquote>7 '''|''' Page
==== [[Organization]] ====
</blockquote>
{| class="wikitable" style="width: 100%;"
{|
|-
!width="50%"|
|colspan='2'|<B>Air Traffic Manager</B>
<blockquote>'''Jacksonville ARTCC'''<br />
|-
'''ZJX-1000 Facility Administrative Policy'''
|style='width:50%;'|<B>Deputy Air Traffic Manager</B><br>Event Coordinator(1) <br>::Event Team<br>Facility Engineer(1)<br>::Facility Team<br>Webmaster(1)<br>::Web Team
</blockquote>
|style='width:50%;'|<B>Training Administrator</b><br>Instructor(INS)<br>Mentors (MTR)<br>Mentors in Training(2)
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>'''1.3.2 Airspace Diagram'''
</blockquote>
[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image2.png|1006x522px]]
 
<blockquote>8 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
|}


'''Chapter 2: General Policies'''
<br>
 
(1)These positions may have assistants. <br>
<blockquote>'''2.1''' '''Internal Communications'''
(2)Mentors in Training are not staff members but do report to the Training Administrator.<br>
 
<br>
a. All Virtual Jacksonville ARTCC members must maintain a working email address for communication.
==== [[Staff Positions/Responsibility]] ====
 
<tabs>
a. The email address provided to the Jacksonville ARTCC must be the same as the one used for VATSIM and VATUSA profiles.
<tab name="Air Traffic Manager">
 
<B>Responsibility</b><br>
b. We strongly discourage using legacy email addresses such as AOL or Hotmail as these tend to be rejected by our server and flag emails for ZJX. b. Any member or visitor controlling the Jacksonville ARTCC airspace on the VATSIM network is strongly encouraged to use discord to allow for better coordination with other controllers.
Operating and directing all ZJX Staff meetings<br>
 
Coordinating with Senior Staff members for all ARTCC events and activities.<br>
'''2.2''' '''Member Conduct'''
Approve the selection/hiring of all ARTCC staff.<br>
 
Reviewing and approving all Jacksonville SOPs, procedures, letters of agreement, and other policies.<br>
'''2.2.1 General'''
Negotiates on behalf of the Jacksonville ARTCC on all inter-facility/division procedures/documents/policies.<br>
Member of the VATUSA Air Traffic Managers Board.<br>
Maintain an active online presence.<br>
<br>
<b>Requirements</b><br>
C1 rating or above.<br>
No significant disciplinary record and no history of unprofessional behavior.<br>
Be a home controller at the time of appointment.<br>
Be in good standing on the VATSIM network.<br>
<br>
<b>Appointment</b><br>
The ATM shall be appointed by the VATUSA Division Director or their appointee.<br>
<br>
<B>Reporting Responsibility</B>
The ATM serves at the discretion of the VATUSA Division Director.<br>
</tab>


a. Members and visitors must comply with VATSIM's Code of Conduct at all times while holding a membership with the Jacksonville ARTCC. In addition to the Code of Conduct, members must comply with the additional policies below.
<tab name="Deputy Air Traffic Manager">
<B>Responsibility</b><br>
Attends all ZJX Staff meetings<br>
Responsible for overview of all members behavior, retention and termination.<br>
Responsible for the notificate/interviewing of all ZJX Staff except Senior Staff and Training Staff.<br>
Approving all visiting/transfer/LOA applications.<br>
Serves as acting Air Traffic Manager in the absence of the Air Traffic Manager.<br>
Maintain an active online presence.<br>
<br>
<b>Requirements</b><br>
C1 rating or above.<br>
No significant disciplinary record and no history of unprofessional behavior.<br>
Be a home controller at the time of appointment.<br>
Be in good standing on the VATSIM network.<br>
<br>
<b>Appointment</b><br>
The DATM shall be appointed by the Jacksonville Air Traffic Manager or their appointee with the approval of the VATUSA Division Director or their appointee.<br>
<br>
<B>Reporting Responsibility</B>
The DATM serves at the discretion of the Air Traffic Manager.<br>
</tab>


b. The Jacksonville ARTCC Discord server and website use is a privilege, not a right.
<tab name="Training Administrator">
<B>Responsibility</b><br>
Attends all ZJX Staff meetings<br>
Responsible for overview, development, and implementation of all training programs and materials.<br>
Approving all mentor applications upon completion of the mentor in training program.<br>
Nominating and managing all instructors, mentors, and mentors in training.<br>
Serves as acting Air Traffic Manager in the absence of the Air Traffic Manager and the Deputy Air Traffic Manager.<br>
Maintain an active online presence.<br>
<br>
<b>Requirements</b><br>
I1 rating or above.<br>
No significant disciplinary record and no history of unprofessional behavior.<br>
Be a home controller at the time of appointment.<br>
Be in good standing on the VATSIM network.<br>
<br>
<b>Appointment</b><br>
The TA shall be appointed by the Air Traffic Manager or their appointee with the approval of the VATUSA Deputy Director Training Services or their appointee.<br>
<br>
<B>Reporting Responsibility</B>
The TA serves at the discretion of the Air Traffic Manager and under the review of the VATUSA Deputy Director Training Services.<br>
</tab>
<tab name="Event Coordinator">
<B>Responsibility</b><br>
Attends all ZJX Staff meetings<br>
Responsible for overview, development, and implementation of all ARTCC events and materials.<br>
Conducting event briefings from all events the Jacksonville ARTCC services (Within ARTCC or supporting).<br>
Serves as liaison for both virtual airlines and neighboring ARTCC/Divisions.<br>
Market the Jacksonville ARTCC events upon all social media, VATUSA, and VATSIM boards.<br>
Maintain an active online presence.<br>
<br>
<b>Requirements</b><br>
S3 Rating or above.<br>
Knowledge of event organization and management.<br>
No significant disciplinary record and no history of unprofessional behavior.<br>
Be a home controller at the time of appointment<br>
Be in good standing on the VATSIM network.<br>
Able to use powerpoint, MS paint, and other software.<br>
<br>
<b>Appointment</b><br>
The EC shall be appointed by the Deputy Air Traffic Manager or their appointee with the approval of the Air Traffic Manager.<br>
<br>
<B>Reporting Responsibility</B>
The EC serves at the discretion of the Deputy Air Traffic Manager.<br>
</tab>


Violation of any policies via these means of communication will result in disciplinary action.
<tab name="Facility Engineer">
<B>Responsibility</b><br>
Attends all ZJX Staff meetings<br>
Responsible for overview, development, and implementation of all ARTCC facility materials and files for controller clients.<br>
Responsible for overview, development, and implementation of all ARTCC ATCT/TRACON facility standard operating procedures upon approval from the Training Administrator and Deputy Air Traffic Controller.<br>
Coordinating with adjacent ARTCCs as required for ATCT/TRACON SOPs, LOAs, and frequencies.<br>
Maintain an active online presence.<br>
<br>
<b>Requirements</b><br>
S3 Rating or above.<br>
Knowledge of event organization and management.<br>
No significant disciplinary record and no history of unprofessional behavior.<br>
Be a home controller at the time of appointment<br>
Be in good standing on the VATSIM network.<br>
<br>
<b>Appointment</b><br>
The FE shall be appointed by the Deputy Air Traffic Manager or their appointee with the approval of the Air Traffic Manager.<br>
<br>
<B>Reporting Responsibility</B>
The FE serves at the discretion of the Deputy Air Traffic Manager.<br>
</tab>


'''2.2.2 Discord Server'''
<tab name="Webmaster">
<B>Responsibility</b><br>
Attends all ZJX Staff meetings<br>
Responsible for overview, development, and implementation of all ARTCC websites, emails and discord.<br>
Maintain an active online presence.<br>
<br>
<b>Requirements</b><br>
S2 Rating or above.<br>
Thorough knowledge of all django, javascript, html, python, and usage of APIs.<br>
No disciplinary record and no history of unprofessional behavior.<br>
Be a home controller at the time of appointment<br>
Be in good standing on the VATSIM network.<br>
<br>
<b>Appointment</b><br>
The WM shall be appointed by the Deputy Air Traffic Manager or their appointee with the approval of the Air Traffic Manager.<br>
<br>
<B>Reporting Responsibility</B>
The WM serves at the discretion of the Deputy Air Traffic Manager.<br>
</tab>
</tabs>


a. Manners<br />
==== [[Staff Teams]] ====
a. All users shall always be courteous. No rude behavior, rude comments, or vulgar language is allowed.
The FE, WM, and EC may appoint members as team members.<br>
All team members report to their appropriate team head (FE, WM, EC)<br>
Membership to a team does not denote that the member is a staff member unless approved by the Air Traffic Manager.<br>
Team members may be removed at any time by their appropriate team head with the approval of the Senior Staff.<br>
<br>
==== [[Vacancy Appointment/Hiring]] ====
Upon notification of a vacancy, the Deputy Air Traffic Manager or in the absence of the Deputy Air Traffic Manager, the Air Traffic Manager shall post the vacancy and its requirements in the ZJX Discord and VATUSA website.<br>
A selection committee shall be created by the Deputy Air Traffic Manager. It shall contain A Staff Member (Other than the DATM or ATM), A ZJX Home Controller (Non-Staff), A ZJX Visiting Controller (Non-Staff)<br>
Applications shall be sent to the DATM at datm@zjxartcc.org.<br>
Application deadline shall be no less than 15 days from the date of posting and no-longer than 30 days. If after 30 days a candidate for the position has not been chosen the position shall be reposted via the ZJX Discord and the VATUSA Website.<br>
The selection committee shall be present for all interviews. The DATM shall lead the interview process. <br>
The selection committee will present to the ATM the recommendation from the interview. The ATM with consultation with the DATM and TA will choose to accept the recommendation or decline it.<br>
All selections are subject to review by VATUSA HQ.<br>


b. There is to be no harassment or abuse of any kind.
== [[Membership]] ==
<tabs>
<tab name="Requirements">
All Controllers at the Jacksonville ARTCC must maintain a working email address connected to their VATSIM account.<br>
All Controllers are encouraged to maintain an account on the ZJX Discord server.<br>
All Controllers shall actively review messages found on the ZJX website and email.<br>
</tab>
<tab name="Approved Activity">
Approved activity is any of the activities below on the VATSIM network that can be quantitatively tracked that are for the benefit or use of the Jacksonville ARTCC.
Examples
::Log an active controlling session on the VATUSA network at a Jacksonville ARTCC position.
::Conducting a training session as a member of the Jacksonville ARTCC Training Staff to a Jacksonville ARTCC controller.
::Attending a training session with a Jacksonville ARTCC Training Staff Member.
::A quarter is defined as every 3 months, starting in January of each year. I.E Quarter one is January, February, March.
<I>Note: Discord time and observation time on the network are not considered approved activity for tracking purposes.</i>
</tab>
<tab name="Home Controller">
Description: A controller assigned to the VATUSA division whose primary facility is Jacksonville.<br>
Requirements: Three (3) hours of approved activity per quarter. If visiting another ARTCC, required to log more than half of their VATSIM network controlling time per month at a Jacksonville ARTCC position. <br>
</tab>
<tab name="Visiting Controller">
Description: A controller assigned to the VATUSA division whose primary facility is not Jacksonville.<br>
Application: Please submit a visiting request to via the website. <br>
Requirements for Transfer:
::No OBS Controllers can be visiting controllers
::All NON-VATUSA Visitors must submit a letter of recommendation from the respective Division director stating your current training status and training information and their endorsement.
::All visitors' requests shall be reviewed by the DATM and are subject to be denied or refused, for reasons pursuant to the VATSIM and VATUSA Transfer and Visiting Controllers policy.
Requirements: Three (3) hours of approved activity per quarter. Required to log more than half of their VATSIM network controlling time per month at their home facility. Controllers who log more time at the Jacksonville ARTCC versus their home facility will be asked to transfer to the ARTCC.<br>
SOP Requirements: Applicants are required to pass all competency and SOP exams prior to acceptance into the ARTCC. The VATUSA or ZJX Training Website will host all written SOP exams. Applicants who fail any portion of these assessments will be notified via email and rejected as visiting controllers. Applicants may reapply as a visitor 90 days after the last attempt. Visiting controller applicants will be denied without notice for the
repeated failure of the airspace exams or failing to complete the exams within 15 days of acceptance into the ARTCC.
</tab>
<tab name="Transferring Controller">
Controllers wishing to transfer to ZJX from another VATUSA facility shall complete their request via the VATUSA website.<br>
Controllers wishing to transfer to ZJX from outside the VATUSA must first transfer to VATUSA using a region transfer from the VATSIM website.<br>
The ZJX Senior Staff reserves the right to deny or refuse any transfer controllers request for transfer that does not adhere to the VATSIM and VATUSA Visiting and Transfer Policy.
</tab>
<tab name="LOAs">
Eligibility for an LOA: Active Controller at the time of the request. No active training or training request. <br>
Leave of absence (LOA) request shall be sent via email to the Deputy Air Traffic Manager at DATM@zjxartcc.org. LOAs request shall state the following: Name, CID, Requested LOA time, Reason <br>
<I>Note: Reasons shall be of extraordinary nature (I didn't have time is not an appropriate reason.)</i><br><br>
LOAs will not be approved for less than 30 days or longer than 90 days. Only one LOA shall be approved in a calendar year. Members of the Military entering deployment shall be granted LOAs up to 6 months.
</tab>
<tab name="Termination">
Controllers who do not meet the outlined controller requirements are subject to termination as a controller. The Controller will receive no notice for inactivity
</tab>
<tab name="Reinstatement">
Terminated within 30 days: The approving staff member will award the Controller's major certifications. <br>
Terminated over thirty days but less than 90 days: The member of the training staff will complete an observation with the controller. Upon successful completion of the observation session, controller will be reissued all Tier 1 and Tier 2 certifications. <br>
Terminated over 90 days: Controllers are required to complete refresher training for Tier 1 and Tier 2 certs. <br>
</tab>
</tabs>


b. Nicknames<br />
== [[Conflict Resolution]] ==
a. All members and visitors must use their first and last names.
<tabs>
<tab name="Violating Activity">
Name Calling<br>
Swearing<br>
Disturbing the peace<br>
Blatant violation of any SOP/LOAs of the Jacksonville ARTCC.<br>
Missing an event or leaving an event early without relief (Non-Emergency)<br>
Any conduct that goes against the following codes of conduct or administrative procedures.<br>
Abuse of the violation and report procedures.<br>
<br>
The Senior Staff reserves the right to remove or suspend, for no longer than 72 hours, anyone from discord for any of the above violations without the reporting requirement. The actions of the senior staff member of removing or suspending is not subject to review and shall be noted in the offending controller VATUSA log.
</tab>
<tab name="Reporting">
Report the complaint/situation to the ZJX ARTCC staff at staff@zjxartcc.org.<br>
The following shall be required: Your Name and CID, Offender's Name, Date and Time of the incident, Any proof of the incident, Which violating activity was committed (quoting the exact phrase), Any other important documentation.<br>
It is highly recommended that the offended member remove themself from the situation.
</tab>
<tab name="Process">
Upon receipt of a complaint, the DATM will assign two (2) members of the staff or team member and one non–staff/team member to review the evidence presented. The DATM will oversee the board and is a non-voting member. If the offender is a Staff member, they cannot be assigned to the review board. If the offender is the DATM, another member of the senior staff will be appointed to be over-see.
The review board will review the evidence presented and state a recommendation to the Deputy Air Traffic Manager.
The Deputy Air Traffic Manager, the Training Administrator and the Air Traffic Manager will review the recommendation and state to approve or send back for revisement. If the DATM or ATM are the offender, the overseeing staff member will present the recommendations to the appropriate VATUSA team member also.
Upon approval of the recommendation and approval by the appropriate VATUSA team member obtained if required, the action will be commenced.
All actions will be reported in the controllers VATUSA record.
</tab>
<tab name="Resolution">
Loss of Jacksonville ARTCC Discord privileges for no more than 90 days.
Loss of Jacksonville ARTCC Event privileges for no more than 90 days.
Referral to another Air Traffic manager, the VATUSA Division Conflict Resolution Manager, or the VATSIM Vice President of Conflict Resolution for further resolution.
</tab>
</tabs>


i. Examples: James Jones<br />
== [[General Policies]] ==
b. Changing nicknames, claiming certifications you have not earned, or using aliases is not allowed<br />
All Virtual Jacksonville ARTCC members must maintain a working email address for communication. The email address provided to the Jacksonville ARTCC must be the same as the one used for VATSIM and VATUSA profiles. We strongly discourage using legacy email addresses such as AOL or Hotmail as these tend to be rejected by our server and flag emails for ZJX. Any member or visitor controlling the Jacksonville ARTCC airspace on the VATSIM network is strongly encouraged to use discord to allow for better coordination with other controllers.<br>
c. Members of the ARTCC staff shall include the initials of their position after their name.
==== Member Conduct ====
Members and visitors must comply with VATSIM's Code of Conduct at all times while holding a membership with the Jacksonville ARTCC. In addition to the Code of Conduct, members must comply with the additional policies below. The Jacksonville ARTCC Discord server and website use is a privilege, not a right. Violation of any policies via these means of communication will result in
disciplinary action.<br>


i. Example: Steven Champ | AFE<br />
==== Discord Server ====
c. Discussion Topics<br />
Manners: All users shall always be courteous. No rude behavior, rude comments, or vulgar language is allowed.There is to be no harassment or abuse of any kind.<br>
a. Politics, religion, and other potentially contentious topics are permitted.
Nicknames: All members and visitors must use their first and last names. Examples: James Jones. Changing nicknames, claiming certifications you have not earned, or using
aliases is not allowed. Members of the ARTCC staff shall include the initials of their position after their name. Example: Steven Champ | AFE


Still, if any member or visitor asks you to change topics, you must comply or move your discussion to another channel.
==== Discussion Topics ====
Politics, religion, and other potentially contentious topics are permitted. Still, if any member or visitor asks you to change topics, you must comply or move your discussion to another channel.


9 '''|''' Page
==== Live Streaming ====
</blockquote>
Live streaming your online-controlling session is permitted and encouraged under the following conditions: Everyone in the same discord channel as the live streaming person must
{|
have given explicit approval to be recorded or streamed. No private or sensitive information shall be seen or heard. The Controller shall be subject to the ZJX Code of Conduct. If the Controller is advertising their stream in their controller info, everything said or shown during the live stream is also subject to VATSIM CoC, including any conversation had with the stream chat, on discord, etc. Should any ZJX Senior Staff member determine that the stream is violating the ZJX Live Streaming Conditions, the staff member may require the termination of the live stream and/or deletion of any archival footage. The member is required to comply with the staff members' requests.
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>'''2.2.3 Live Streaming'''
 
a. Live streaming your online-controlling session is permitted and encouraged under the following conditions:<br />
a. Everyone in the same discord channel as the live streaming person must have given explicit approval to be recorded or streamed.
 
b. No private or sensitive information shall be seen or heard.
 
c. The Controller shall be subject to the ZJX Code of Conduct.
 
d. If the Controller is advertising their stream in their controller info, everything said or shown during the live stream is also subject to VATSIM CoC, including any conversation had with the stream chat, on discord, etc.
 
b. Should any ZJX Senior Staff member determine that the stream is violating the ZJX Live Streaming Conditions, the staff member may require the termination of the live stream and/or deletion of any archival footage. The member is required to comply with the staff members' requests.
 
'''2.3''' '''Events'''
 
'''2.3.1 Position Signup'''<br />
a. All controllers shall sign up for event staffing via the events calendar under the events
 
tab of the ZJX website.
 
b. The events coordinator or their representative will release the initial position
 
assignments no later than 24 hours prior to the start of the event.
 
a. Changes to the initial position assignments can be made at the discretion of the
 
controller in charge (CIC) up to the start of the event.
 
b. Controllers unable to attend an event they signed up for shall withdraw from the
 
position via the website no later than 24 hours prior to the start of the event.
 
i. If a controller needs to withdraw within 24 hours of the start of the event,
</blockquote>
the controller is required to contact (email, discord, etc) the event
 
coordinator with the request and the reason for the late withdrawal.
 
<blockquote>'''2.3.2 Requirements'''<br />
a. Controllers signing up must be certified for the position they are signing up for.
 
a. Anticipated certification will not count as actual certification.
 
b. Controllers with a Solo Endorsement may signup for an supporting (non-artcc) event.
 
a. Prior permission must be obtained from the Event Coordinator and the Training
 
Administrator.
 
'''2.3.3 OTS/Checkouts'''<br />
a. OTS/Checkouts may be allowed but are not recommended during events.
 
a. The OTS/Checkout must be approved by the Training Administrator and the
 
Events Coordinator.
 
b. All VATUSA requirements apply for the OTS/Checkout candidate and the
 
instructor/mentor.
 
10 '''|''' Page
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{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>'''2.3.4 Disciplinary Action'''
 
a. Failure to show up or cancel before 24 hours.


==== Events ====
Position Signup: All controllers shall sign up for event staffing via the events calendar under the events tab of the ZJX website. The events coordinator or their representative will release the initial position assignments no later than 24 hours prior to the start of the event. Changes to the initial position assignments can be made at the discretion of the controller in charge (CIC) up to the start of the event. Controllers unable to attend an event they signed up for shall withdraw from the position via the website no later than 24 hours prior to the start of the event. If a controller needs to withdraw within 24 hours of the start of the event, the controller is required to contact (email, discord, etc) the event coordinator with the request and the reason for the late withdrawal.<br><br>
Requirements: Controllers signing up must be certified for the position they are signing up for. Anticipated certification will not count as actual certification. Controllers with a Solo Endorsement may signup for an supporting (non-artcc) event. Prior permission must be obtained from the Event Coordinator and the Training Administrator.
<br><br>
OTS/Checkouts: OTS/Checkouts may be allowed but are not recommended during events. The OTS/Checkout must be approved by the Training Administrator and the Events Coordinator. All VATUSA requirements apply for the OTS/Checkout candidate and the instructor/mentor.
<br><br>
Disciplinary Action: <br>
Failure to show up or cancel before 24 hours.
a. First Offense: Written warning.
a. First Offense: Written warning.
b. Second Offense: Unable to sign up for an event for 14 days.
b. Second Offense: Unable to sign up for an event for 14 days.
c. Third Offense: Required approval of the Event Coordinator and the Air Traffic Manager prior to signing up for an event
<br>
<br>
== [[Online Behavior]] ==
Controller Callsigns: Are automatically set by facility engineering through CRC when connecting.<br>
<br>


c. Third Offense: Required approval of the Event Coordinator and the Air Traffic
==== Improper Use of Callsign ====
 
Improper use of a callsign is grounds for disconnection, supervisor notification, or disciplinary action.
Manager prior to signing up for an event.
<br><br>
 
==== Radar Client Usage ====
d. Point system is applicable.
CRC is the preferred radar clients in ZJX. Controllers are responsible for setting up and understanding the requirements to use their preferred software. A controller shall not modify the official Jacksonville ARTCC facility files. Permission always has to be obtained to use sector data for other purposes. Do not distribute your modifications to other controllers.
 
<br><br>
11 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}


'''Chapter 3: Membership'''


<blockquote>'''3.1''' '''Home Controller'''
==== Controller Feedback ====
 
No home controller or visiting controller shall leave feedback for another member of Jacksonville ARTCC through the online feedback form. The feedback form is only for pilots who are not members of ZJX. Jacksonville ARTCC member should not solicit positive or negative feedback for him or herself or any other ZJX controller. The only allowed means of encouraging pilots to leave feedback for Jacksonville ARTCC controllers is by including a link to the Jacksonville ARTCC website in their controller information.<br>
'''3.1.1 Description'''
<I>Note: If a pilot requests a link for feedback while the Controller is on frequency, the Controller can send the link by either typing the website name or using the ".fb" alias command.</i>
 
<br>
a. A home controller is defined as a controller assigned to the VATUSA division, whose primary facility is ZJX.
<br>
 
b. Home controllers must log more than half of their VATSIM network time on ZJX positions.
 
'''3.1.2 Activity Requirements'''
 
a. Controllers must complete two (2) hours of approved activity every month.
 
b. The following are approved activities:<br />
a. Log a session on VATSIM on a ZJX position<br />
b. Conduct a training session<br />
c. Attend a training session.
 
c. Controllers not having received the rating of S1 who are actively awaiting a trainer assignment are excluded from the activity requirement for that month.
 
'''3.2''' '''Visiting Controller'''
 
'''3.2.1 Description'''
 
a. A visiting controller is defined as a controller assigned to the VATUSA division, whose primary facility is not ZJX.
 
'''3.2.2 Activity Requirements'''
 
a. Controllers must complete two (2) hours of approved activity every month.
 
b. The following are approved activities:<br />
a. Log a session on VATSIM on a ZJX position<br />
b. Conduct a training session<br />
c. Attend a training session.
 
c. A controller who has not completed a GRP checkout and is actively awaiting a trainer assignment is not required to meet the activity requirement for that month.
 
'''3.3''' '''Controller Applications'''
 
'''3.3.1 General Policies'''
 
12 '''|''' Page
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{|
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<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>a. All applications are subject to the VATSIM Visiting and Transfer Policy
 
'''3.3.2 Transferring Controllers'''
 
a. Controllers wishing to transfer to ZJX from another VATUSA facility shall complete their request via the VATUSA website.
 
b. Controllers wishing to transfer to ZJX from outside the VATUSA must first transfer to VATUSA using a region transfer from the VATSIM website.
 
c. The ZJX Senior Staff reserves the right to deny or refuse any transfer controllers request for transfer that does not adhere to the VATSIM and VATUSA Visiting and Transfer Policy.
 
'''3.3.3 Visiting Controllers'''
 
a. Visiting controllers wishing to visit ZJX shall fill out the appropriate visiting controller application on the ZJX website.
 
b. Visiting controllers from outside VATUSA will need to provide a letter of recommendation from their home divisions staff containing at least the following:<br />
a. The visitors' current VATSIM rating.
 
b. The date of the visitors' last rating change.
 
c. The date of the last FIR, Division, or Region transfer<br />
c. The ZJX Senior staff reserves the right to refuse visiting controller requests that do not adhere to the VATSIM and VATUSA Visiting and Transfer Policy.
 
d. Applicants that meet the requirements outlined in the previous policies are subject to Global Rating Policy exams to demonstrate GRP competency.
 
a. Applicants are required to pass all competency exams.
 
b. The VATUSA academy website will host all written GRP exams.
 
c. Applicants who fail any portion of the competency assessments will be notified via email and rejected as visiting controllers. Applicants may reapply as a visitor 60 days after the last attempt.
 
d. Visiting controller applicants will be denied without notice for the repeated failure of the GRP exams.
 
'''3.4''' '''Leave of Absence'''
 
a. Eligibility for an LOA:<br />
a. Active Controller at the time of the request.
 
b. No active training request.
 
b. An eligible controller may request an LOA via email to . c. The maximum time for an LOA is 30 days.
 
d. A controller may request an additional LOA request before the expiration of the current LOA.
 
e. Once the LOA has expired, the Controller has one calendar month to complete the activity requirements.
 
13 '''|''' Page
</blockquote>
{|
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<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="33%"|
!width="33%"|
<blockquote>'''Effective Date: 2/3/2023 Not for Real World Use'''
</blockquote>
|-
| f.
| A controller can not request more than one (1) extension.
|
|}
 
<blockquote>g. Approval of LOA requests shall be at the discretion of the ATM or their designee.
 
'''3.5''' '''Termination as Controller'''
 
a. Controllers who do not meet the outlined controller requirements are subject to termination as a controller.
 
b. The Controller will receive no notice for inactivity.
 
'''3.6''' '''Reinstatement'''
 
a. Terminated within 30 days.
 
a. The approving staff member will award the Controller's major certifications.
 
b. Terminated over thirty days but less than 90 days.
 
a. The member of the training staff will complete an observations with the controller.
 
b. Upon successful completion of the observations session, controller will be reissued all major and minor certifications.
 
c. Terminated over 90 days.
 
a. The member will be required to complete a GRP check.
 
b. Upon successful completion of the GRP check, controller will be reissued all minor certifications.
 
c. Controllers are required to complete refresher training for all major certs.
 
14 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
'''Chapter 4: Online Behavior'''
 
<blockquote>'''4.1''' '''Controller Callsigns'''
 
'''4.1.1 Jacksonville ARTCC Observers'''
 
a. Observers on the VATSIM network, who are members of the Jacksonville ARTCC, shall sign-on using the following format:<br />
a. ZJX_XX_OBS where &quot;XX&quot; is the assigned operating initials. The Jacksonville ARTCC website automatically gives operating initials.
 
'''4.1.2 Jacksonville ARTCC Staff'''
 
a. ZJX_ATM for the Jacksonville ARTCC Air Traffic Manager.
 
b. ZJX_DATM for the Jacksonville ARTCC Deputy Air Traffic Manager.
 
c. ZJX_TA for the Jacksonville ARTCC Training Administrator.
 
d. ZJX_ATA for the Jacksonville ARTCC Assistant Training Administrator. e. ZJX_EC for the Jacksonville ARTCC Event Coordinator.
 
f. ZJX_AEC for the Jacksonville ARTCC Assistant Event Coordinator.
 
g. ZJX_FE for the Jacksonville ARTCC Facility Engineer.
 
h. ZJX_AFE for the Jacksonville ARTCC Assistance Facility Engineer.
 
i. ZJX_TMU for the Jacksonville ARTCC TMU.
 
a. Only to be used during ZJX events, VATUSA events, or when authorized by the Jacksonville Air Traffic Manager.
 
j. The ZJX Webmaster shall use their appropriate normal facility observer callsign.
 
'''4.1.3 Jacksonville ARTCC Training Staff'''
 
a. ZJX_XX_MTR for Mentors where &quot;XX&quot; are the assigned operating initials. b. ZJX_XX_INS for Instructors where &quot;XX&quot; are the assigned operating initials.
 
'''4.1.4 Operational Position Call Signs'''
 
a. Operational position call signs are found in the facility's standard operating procedures.
 
b. As directed by the VATSIM Code of Conduct (CoC), the operation callsign is the last three letters of the ICAO code.
 
'''4.1.5 Improper Use of Callsign'''
 
a. Improper use of a callsign is grounds for disconnection, supervisor notification, or disciplinary action.
 
15 '''|''' Page
</blockquote>
{|
!width="33%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="33%"|
!width="33%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|-
| '''4.2'''
|
<blockquote>'''Radar Client Usage'''
</blockquote>
|
|}
 
<blockquote>a. VRC, vSTARS, and vERAM are the preferred radar clients in ZJX.
 
b. Controllers are responsible for setting up and understanding the requirements to use their preferred software.
 
c. A controller shall not modify the official Jacksonville ARTCC facility files.
 
a. Permission always has to be obtained to use sector data for other purposes.
 
b. Do not distribute your modifications to other controllers.
 
d. VATSIM directs that controllers set their radar visibility range as follows:
</blockquote>
{|
!width="33%"| '''4.3'''
!width="33%"|
<blockquote>a. Observer-
</blockquote>
!width="33%"|
<blockquote>300nm or less
</blockquote>
|-
|
|
<blockquote>b. Clearance Delivery or Ground-
</blockquote>
|
<blockquote>20nm or less
</blockquote>
|-
|
|
<blockquote>c. Tower-
</blockquote>
|
<blockquote>50nm or less
</blockquote>
|-
|
|
<blockquote>d. Departure/Approach-
</blockquote>
|
<blockquote>150nm or less.
</blockquote>
|-
|
|
<blockquote>e. Center-
</blockquote>
|
<blockquote>250nm to 400nm, as needed.
</blockquote>
|-
|
|
<blockquote>'''Controller Feedback'''
</blockquote>
|
|}
 
<blockquote>a. No home controller or visiting controller shall leave feedback for another member of Jacksonville ARTCC through the online feedback form. The feedback form is only for pilots who are not members of ZJX.
 
b. No Jacksonville ARTCC member shall solicit positive or negative feedback for him or herself or any other ZJX controller. The only allowed means of<br />
encouraging pilots to leave feedback for Jacksonville ARTCC controllers is by including a link to the Jacksonville ARTCC website in their controller<br />
information<br />
a. If a pilot requests a link for feedback while the Controller is on frequency, the Controller can send the link by either typing the website name or using the &quot;.fb&quot; alias command.
 
16 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
'''Chapter 5: Jacksonville ARTCC Staff'''
 
<blockquote>'''5.1''' '''ARTCC Staff'''
 
'''5.1.1 Group Description and Role'''
 
a. ARTCC staff manage the daily operations and lead the agenda of ZJX. They are also the primary contact for affairs related to their functional area.
 
b. Members of this group are the key stewards of the ARTCC and can represent the ARTCC in negotiations with other facilities.
 
c. When the duties of a staff position appear to be unclear, the Air Traffic Manager shall provide the appropriate definition.
 
d. ARTCC staff shall meet monthly to review ARTCC policies, SOPS, goals, and opportunities.
 
'''5.1.2 Air Traffic Manager (ATM)'''<br />
a. The ATM's responsibilities shall include:<br />
1. Maintaining an online presence within the facility and on the VATSIM network.
 
2. Attending staff meetings.
 
3. Ensuring members comply with ZJX, VATUSA, and VATSIM policies.
 
4. Directing the operations of ZJX.
 
5. Establishing the mission, goals, and vision of ZJX.
 
6. Hiring and managing ARTCC staff.
 
7. Managing the ARTCC roster.
 
8. Drafting, approving, and implementing ZJX standard operating procedures, letters of agreement, and other policies.
 
9. Overseeing the conflict resolution process of ZJX members.
 
10. Negotiating on behalf of ZJX.
 
11. All other responsibilities which help to accomplish the mission, goals, and vision of ZJX.
 
b. The ATM will report to and serve at the discretion of the VATUSA Southern Regional Air Traffic Director.
 
c. The ATM shall have met the following requirements before their appointment: 1. Hold a Controller 1 (C1) rating or above.
 
2. Possess a high degree of energy and commitment appropriate to the position's requirements.
 
3. Have no significant disciplinary record.
 
4. Have no history of unprofessional behavior.
 
5. Be in good standing on the VATSIM network.
 
17 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>6. Be a home controller at the time of appointment.
 
'''5.1.3 Deputy Air Traffic Manager (DATM)'''<br />
a. The DATM's responsibilities shall include:<br />
1. Maintaining an online presence within the facility and on the VATSIM network.
 
2. Attending staff meetings.
 
3. Ensuring members comply with ZJX, VATUSA, and VATSIM policies. 4. Assisting the ATM in the management of ZJX.
 
5. Overseeing daily ARTCC operations.
 
6. Coordinating staff on projects.
 
7. Fulfilling ATM responsibilities in the ATM's absence.
 
8. Completing special projects as assigned by the ATM.
 
9. All other responsibilities which help to accomplish the mission, goals, and vision of ZJX.
 
b. The DATM will report to and serve at the discretion of the ATM.
 
The DATM shall have met the following requirements before their appointment: c.
 
1. Hold a Controller 1 (C1) rating or above.
 
2. Possess a high degree of energy and commitment appropriate to the position's requirements.
 
3. Have no significant disciplinary record.
 
4. Have no history of unprofessional behavior.
 
5. Be in good standing on the VATSIM network.
 
6. Be a home controller at the time of appointment.
 
'''5.1.4 Training Administrator (TA)'''<br />
a. The TA's responsibilities shall include:<br />
1. Maintaining an online presence within the facility and on the VATSIM network.
 
2. Attending staff meetings.
 
3. Developing, maintaining, updating, and managing the training program and related materials.
 
4. Nominating and managing ZJX instructors and mentors.
 
5. Approving exam results.
 
6. Issuing ATC ratings for ZJX members.
 
7. Ensuring members comply with ZJX, VATUSA, and VATSIM policies regarding controller competencies.
 
8. All other responsibilities which help to accomplish the mission, goals, and vision of ZJX.
 
b. The TA will report to and serve at the discretion of the ATM and the VATUSA Training Director.
 
18 '''|''' Page
</blockquote>
{|
!width="25%"|
<blockquote>'''Jacksonville ARTCC'''
</blockquote>
!width="25%"|
!width="25%"|
!width="25%"| '''Effective Date: 2/3/2023'''
|-
|
<blockquote>'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
|
|
| '''Not for Real World Use'''
|-
| c.
|
<blockquote>The TA shall have met the following requirements before their appointment:
</blockquote>
|
|
|-
| 1.
|
|
<blockquote>Hold a Controller 1 (C1) rating or above.
</blockquote>
|
|}
 
<blockquote>2. Possess a high degree of energy and commitment appropriate to the position's requirements.
 
3. Have no significant disciplinary record.
 
4. Have no history of unprofessional behavior.
 
5. Have a strong knowledge of the United States ATC system, VATSIM ATC system, and FAA Order 7110.65.
 
6. Previously served as an instructor within VATUSA.
 
7. Be in good standing on the VATSIM network.
 
8. Be a home controller at the time of appointment.
 
'''5.1.5 Events Coordinator (EC)'''<br />
a. The EC's responsibilities shall include:<br />
1. Maintaining an online presence within the facility and on the VATSIM network.
 
2. Attending staff meetings.
 
3. Ideating and executing ZJX events.
 
4. Conducting event briefings.
 
5. Developing event materials and resources.
 
6. Coordinating with adjoining ARTCCs for events.
 
7. Serving as a liaison for both virtual airlines and other ARTCCs.
 
8. Marketing ZJX to the VATSIM community.
 
9. All other responsibilities which help to accomplish the mission, goals, and vision of ZJX.
 
b. The EC will report to the DATM and serve at the discretion of the ATM. The EC shall have met the following requirements before their appointment: c.
 
1. Hold a Student 2 (S2) rating or above.
 
2. Have knowledge of Photoshop or equivalent software.
 
3. Have knowledge of marketing strategies.
 
4. Have knowledge of event organization and management.
 
5. Possess a high degree of energy and commitment appropriate to the requirements of the position.
 
6. Have no significant disciplinary record.
 
7. Have no history of unprofessional behavior.
 
8. Be in good standing on the VATSIM network.
 
9. Be a home controller at the time of appointment.
 
'''5.1.6 Facility Engineer (FE)'''<br />
a. The FE's responsibilities shall include:<br />
1. Maintaining an online presence within the facility and on the VATSIM network.
 
19 '''|''' Page
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{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>2. Attending staff meetings.
 
3. Maintaining and updating sector files for all approved ATC client software, updating at least every other AIRAC cycle.
 
4. Maintaining vATIS configuration files.
 
5. Maintaining POF and alias files.
 
6. Coordinating with adjacent ARTCCs as required, specifically relating to frequency issues.
 
7. Ensuring established SOPs and LOAs are fully represented within sector files and other procedures.
 
8. All other responsibilities which help to accomplish the mission, goals, and vision of ZJX.
 
b. The FE will report to the DATM and serve at the discretion of the ATM. c. The FE shall have met the following requirements before their appointment: 1. Have knowledge of VRC, vSTARS, vERAM, and vATIS.
 
2. Possess a high degree of energy and commitment appropriate to the position's requirements.
 
3. Have no significant disciplinary record.
 
4. Have no history of unprofessional behavior.
 
5. Be in good standing on the VATSIM network.
 
6. Be a home controller at the time of appointment.
 
'''5.1.7 Webmaster (WM)'''<br />
a. The WM's responsibilities shall include:<br />
1. Maintaining an online presence within the facility and on the VATSIM network.
 
2. Attending staff meetings.
 
3. Overseeing development and maintenance of the ARTCC website.
 
4. Overseeing the ARTCC's data services including email systems, data storage systems, etc.
 
5. Developing and implementing policies for operation and maintenance of the ARTCC web and data systems.
 
6. Serving as the technical adviser to ARTCC Staff.
 
7. All other responsibilities which help to accomplish the mission, goals, and vision of ZJX.
 
b. The WM will report to the DATM and serve at the discretion of the ATM. The WM shall have met the following requirements before their appointment: c.
 
1. Knowledge of modern web programming languages and techniques, including: HTML, PHP, MySQL, Javascript, AJAX, and CSS.
 
2. Familiarity with API usage.
</blockquote>
{|
!width="50%"| 3.
!width="50%"|
<blockquote>Knowledge of Discord server management.
</blockquote>
|}
 
<blockquote>20 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>4. Possess a high degree of energy and commitment appropriate to the position's requirements.
 
5. Have no significant disciplinary record.
 
6. Have no history of unprofessional behavior.
 
7. Be in good standing on the VATSIM network.<br />
8. Be a home controller at the time of appointment.
 
'''5.1.8 Vacancy'''<br />
a. In a vacancy below the Air Traffic Manager position, the Air Traffic Manager shall assume or delegate the responsibility of the vacant staff position.
 
b. In the event of a vacancy for the Air Traffic Manager position, the Southern Region Air Traffic Manager shall assume or delegate the role's responsibility.
 
In a vacancy for the Air Traffic Manager and the Deputy Air Traffic Manager, the c.
 
Southern Regional Air Traffic Manager shall assume responsibility for the roles.
 
'''5.1.9 Hierarchy'''<br />
a. Please refer to Appendix 3 for the ARTCC Staff Hierarchy Diagram.
 
'''5.1.10 Assistants'''<br />
a. The objective of assistants is to train and develop the next generation of ZJX leaders and add resources to the ARTCC Staff.
 
b. The TA, EC, FE, and WM may appoint one assistant, subject to ATM and DATM approval.
 
Assistants serve at the discretion of their manager, the ATM, and the DATM. Assistants c.
 
may be removed from their position at any time by their manager, the ATM, or the DATM, with or without justification.
 
'''5.2 Training Staff'''
 
'''5.2.1 Group Description and Role'''<br />
a. ZJX's Training Staff develop the next generation of VATSIM controllers.
 
b. Training Staff assists with the daily training of controllers, endorsement of ratings, and they ensure controllers are kept up-to-date with the latest FAA updates.
 
c. When the duties of a training staff position appear to be unclear, the Training Administrator shall provide the appropriate definition.
 
'''5.2.2 Training Administrator (TA)'''<br />
a. Section 5.1.4 of this document contains the responsibilities of the Training Administrator.
 
'''5.2.3 Instructors (INS)'''<br />
a. The INSs' responsibilities shall include:<br />
1. Maintaining an online presence within the facility and on the VATSIM network.
 
2. Assisting the TA with developing the training policy, content, and syllabus for ZJX.
 
21 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>3. Ensuring students perform to VATUSA and ZJX's training standards.
 
4. Administering over the shoulder (OTS) and written exams to ensure controller competency.
 
5. Endorsing controller ratings.
 
6. Representing ZJX at VATUSA training discussions.
 
7. On-boarding new mentors and students.
 
8. All other responsibilities which help to accomplish the mission, goals, and vision of ZJX.
 
b. The INSs will report to the TA and serve at the discretion of the TA and VATUSA Training Director.
 
c. The INSs shall have met the following requirements before their appointment: 1. Have held a Controller 1 (C1) rating for at least 30 days before the appointment.
 
Previously served as an instructor or mentor in VATUSA. 2.
 
3. Have a strong knowledge of the United States ATC system, VATSIM ATC system, and FAA Order 7110.65.
 
4. Possess excellent written and verbal skills.
 
5. Have availability to conduct training sessions with students.
 
6. Possess a high degree of energy and commitment appropriate to the position's requirements.
 
7. Have no significant disciplinary record.
 
8. Have no history of unprofessional behavior.
 
9. Be in good standing on the VATSIM network.
 
10. Be a home controller at the time of appointment.
 
'''5.2.4 Mentors (MTR)'''<br />
a. The MTRs' responsibilities shall include:<br />
1. Maintaining an online presence within the facility and on the VATSIM network.
 
2. Ensuring students perform to VATUSA and ZJX's training standards.
 
3. Conducting training sessions with controllers.
 
4. Recommending controllers for OTS exams.
 
5. All other responsibilities which help to accomplish the mission, goals, and vision of ZJX.
 
b. The MTRs will report to the TA and serve at the pleasure of the TA.
 
c. The MTRs shall have met the following requirements before their appointment: 1. Have held a Student 2 (S2) rating for at least 90 days before the<br />
appointment.
 
2. Have a strong knowledge of the United States ATC system, VATSIM ATC system, and FAA Order 7110.65.
 
3. Possess excellent written and verbal skills.
 
22 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
<blockquote>4. Have availability to conduct training sessions with students.
 
5. Possess a high degree of energy and commitment appropriate to the position's requirements.
 
6. Have no significant disciplinary record.
 
7. Have no history of unprofessional behavior.
 
8. Be in good standing on the VATSIM network.
 
9. Be a home controller at the time of appointment.
 
'''5.3 Hiring'''
 
a. All ARTCC Staff are hired at the discretion of the Air Traffic Manager and VATUSA staff.
 
b. Training Staff is hired at the discretion of the Air Traffic Manager, Training Administrator, and VATUSA staff.
 
c. Any job postings shall be announced to ZJX members at least seven (7) days before the public posting to bolster promotions within ZJX.
 
The ATM, TA, or VATUSA may waive specific application requirements or responsibilities at their discretion
 
23 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
'''Chapter 6: Credit'''
 
This document utilizes the writing of several sources. Credit to the following documents:
 
{|
!width="50%"|
<blockquote>●<br />
●<br />
●<br />
●
</blockquote>
!width="50%"|
<blockquote>New York ARTCC Regulations and Policies Honolulu Control Facility Operating Guidelines Minneapolis ARTCC Administrative Manual Houston ARTCC Administrative Manual
</blockquote>
|}
 
<blockquote>24 '''|''' Page
</blockquote>
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
'''Appendix 1: VATSIM Organization Hierarchy Diagram'''
 
[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image3.png|261x557px]]
 
<blockquote>25 '''|''' Page
</blockquote>
[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image17.png|36x182px]][[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image18.png|35px]]
 
{|
!width="50%"|
<blockquote>'''Jacksonville ARTCC'''<br />
'''ZJX-1000 Facility Administrative Policy'''
</blockquote>
!width="50%"|
<blockquote>'''Effective Date: 2/3/2023'''<br />
'''Not for Real World Use'''
</blockquote>
|}
 
'''Appendix 2: ARTCC Staff Hierarchy Diagram'''
 
Orange indicates Senior ARTCC Staff positions.
 
<blockquote>All assistant positions are non-essential ARTCC staff positions which are hired at the discretion of their manager, the ATM and the DATM.
</blockquote>
[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image4.png|141x68px]]
 
{|
!width="20%"|
<blockquote>[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image5.png|141x68px]][[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image6.png|318x98px]]
</blockquote>
!width="20%"|
!width="20%"|
!width="20%"|
!width="20%"|
|-
|
<blockquote>[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image7.png|141x67px]] [[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image8.png|292x112px]]
 
[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image9.png|71x44px]]
</blockquote>
|
|
| [[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image10.png|34px]]
| [[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image11.png|141x89px]]
|-
|
<blockquote>[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image12.png|140x92px]]
</blockquote>
| [[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image13.png|141x96px]]
|
<blockquote>[[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image14.png|140x92px]]
</blockquote>
| [[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image15.png|141x68px]]
|
|-
| [[File:vertopal_09dc48804b3a46afb56f72d8591f469a/media/image16.png|141x68px]]
|
|
|
|
|}


<blockquote>26 '''|''' Page
== Credit ==
</blockquote>
This document utilizes the writing of several sources. Credit to the following documents:<br>
● New York ARTCC Regulations and Policies<br>
● Honolulu Control Facility Operating Guidelines<br>
● Minneapolis ARTCC Administrative Manual<br>
● Houston ARTCC Administrative Manual<br>

Latest revision as of 20:43, 22 November 2024

Table of Updates

Date Revision Items Revised
3 February 2023 A Re-Release
10 February 2023 B Updated List of VATUSA and ZJX ARTCC Staff
30 May 2023 C Updated Visiting Controller Requirements PRIOR to acceptance
01 Jan 2024 D GCAP Compliance / Removed GRP References / Organization Staff Updates

Information

Purpose:

This document establishes the formal rules, regulations, procedures, and guidelines which govern all members operating within the Virtual Jacksonville ARTCC (ZJX). This document is considered a supplement to any VATSIM and VATSIM United States (VATUSA) policies, procedures, and documents. This document cancels all previous publications and policies and remains in effect until canceled VATSIM, VATUSA, or a subsequent publication of the administrative policy. This document's updates and modifications are published after the appropriate approval process and announcement to the Virtual Jacksonville ARTCC. The ATM, DATM, or their designee(s) will complete all updates and changes to this document.

Distribution:

This order is distributed to all Jacksonville ARTCC personnel.

Organization

VATSIM
www.vatsim.net
President: VATGOV1: Tim Barber
 VATNA
www.vatna.org
Vice President, Americas Region- VATGOV3- Manuel Manigault
 VATUSA
www.vatusa.net
Division Director: VATUSA1: Brandon Barrett
Jacksonville ARTCC Senior Staff
Air Traffic Manager- JAX_ATM- Owen Bliss Deputy Air Traffic Manager- JAX_DATM- Vacant Training Administrator - JAX_TA- Cole Hanson
Jacksonville ARTCC Support Staff
Event Coordinator- JAX_EC- Vacant Facility Engineer- JAX_FE- Howard Snider Webmaster- JAX_WM- Samuel Valencia


Organization

Air Traffic Manager
Deputy Air Traffic Manager
Event Coordinator(1)
::Event Team
Facility Engineer(1)
::Facility Team
Webmaster(1)
::Web Team 		Training Administrator
Instructor(INS)
Mentors (MTR)
Mentors in Training(2)


(1)These positions may have assistants.
(2)Mentors in Training are not staff members but do report to the Training Administrator.

Staff Positions/Responsibility

Responsibility
Operating and directing all ZJX Staff meetings
Coordinating with Senior Staff members for all ARTCC events and activities.
Approve the selection/hiring of all ARTCC staff.
Reviewing and approving all Jacksonville SOPs, procedures, letters of agreement, and other policies.
Negotiates on behalf of the Jacksonville ARTCC on all inter-facility/division procedures/documents/policies.
Member of the VATUSA Air Traffic Managers Board.
Maintain an active online presence.

Requirements
C1 rating or above.
No significant disciplinary record and no history of unprofessional behavior.
Be a home controller at the time of appointment.
Be in good standing on the VATSIM network.

Appointment
The ATM shall be appointed by the VATUSA Division Director or their appointee.

Reporting Responsibility The ATM serves at the discretion of the VATUSA Division Director.

Responsibility
Attends all ZJX Staff meetings
Responsible for overview of all members behavior, retention and termination.
Responsible for the notificate/interviewing of all ZJX Staff except Senior Staff and Training Staff.
Approving all visiting/transfer/LOA applications.
Serves as acting Air Traffic Manager in the absence of the Air Traffic Manager.
Maintain an active online presence.

Requirements
C1 rating or above.
No significant disciplinary record and no history of unprofessional behavior.
Be a home controller at the time of appointment.
Be in good standing on the VATSIM network.

Appointment
The DATM shall be appointed by the Jacksonville Air Traffic Manager or their appointee with the approval of the VATUSA Division Director or their appointee.

Reporting Responsibility The DATM serves at the discretion of the Air Traffic Manager.

Responsibility
Attends all ZJX Staff meetings
Responsible for overview, development, and implementation of all training programs and materials.
Approving all mentor applications upon completion of the mentor in training program.
Nominating and managing all instructors, mentors, and mentors in training.
Serves as acting Air Traffic Manager in the absence of the Air Traffic Manager and the Deputy Air Traffic Manager.
Maintain an active online presence.

Requirements
I1 rating or above.
No significant disciplinary record and no history of unprofessional behavior.
Be a home controller at the time of appointment.
Be in good standing on the VATSIM network.

Appointment
The TA shall be appointed by the Air Traffic Manager or their appointee with the approval of the VATUSA Deputy Director Training Services or their appointee.

Reporting Responsibility The TA serves at the discretion of the Air Traffic Manager and under the review of the VATUSA Deputy Director Training Services.

Responsibility
Attends all ZJX Staff meetings
Responsible for overview, development, and implementation of all ARTCC events and materials.
Conducting event briefings from all events the Jacksonville ARTCC services (Within ARTCC or supporting).
Serves as liaison for both virtual airlines and neighboring ARTCC/Divisions.
Market the Jacksonville ARTCC events upon all social media, VATUSA, and VATSIM boards.
Maintain an active online presence.

Requirements
S3 Rating or above.
Knowledge of event organization and management.
No significant disciplinary record and no history of unprofessional behavior.
Be a home controller at the time of appointment
Be in good standing on the VATSIM network.
Able to use powerpoint, MS paint, and other software.

Appointment
The EC shall be appointed by the Deputy Air Traffic Manager or their appointee with the approval of the Air Traffic Manager.

Reporting Responsibility The EC serves at the discretion of the Deputy Air Traffic Manager.

Responsibility
Attends all ZJX Staff meetings
Responsible for overview, development, and implementation of all ARTCC facility materials and files for controller clients.
Responsible for overview, development, and implementation of all ARTCC ATCT/TRACON facility standard operating procedures upon approval from the Training Administrator and Deputy Air Traffic Controller.
Coordinating with adjacent ARTCCs as required for ATCT/TRACON SOPs, LOAs, and frequencies.
Maintain an active online presence.

Requirements
S3 Rating or above.
Knowledge of event organization and management.
No significant disciplinary record and no history of unprofessional behavior.
Be a home controller at the time of appointment
Be in good standing on the VATSIM network.

Appointment
The FE shall be appointed by the Deputy Air Traffic Manager or their appointee with the approval of the Air Traffic Manager.

Reporting Responsibility The FE serves at the discretion of the Deputy Air Traffic Manager.

Responsibility
Attends all ZJX Staff meetings
Responsible for overview, development, and implementation of all ARTCC websites, emails and discord.
Maintain an active online presence.

Requirements
S2 Rating or above.
Thorough knowledge of all django, javascript, html, python, and usage of APIs.
No disciplinary record and no history of unprofessional behavior.
Be a home controller at the time of appointment
Be in good standing on the VATSIM network.

Appointment
The WM shall be appointed by the Deputy Air Traffic Manager or their appointee with the approval of the Air Traffic Manager.

Reporting Responsibility The WM serves at the discretion of the Deputy Air Traffic Manager.

Staff Teams

The FE, WM, and EC may appoint members as team members.
All team members report to their appropriate team head (FE, WM, EC)
Membership to a team does not denote that the member is a staff member unless approved by the Air Traffic Manager.
Team members may be removed at any time by their appropriate team head with the approval of the Senior Staff.

Vacancy Appointment/Hiring

Upon notification of a vacancy, the Deputy Air Traffic Manager or in the absence of the Deputy Air Traffic Manager, the Air Traffic Manager shall post the vacancy and its requirements in the ZJX Discord and VATUSA website.
A selection committee shall be created by the Deputy Air Traffic Manager. It shall contain A Staff Member (Other than the DATM or ATM), A ZJX Home Controller (Non-Staff), A ZJX Visiting Controller (Non-Staff)
Applications shall be sent to the DATM at datm@zjxartcc.org.
Application deadline shall be no less than 15 days from the date of posting and no-longer than 30 days. If after 30 days a candidate for the position has not been chosen the position shall be reposted via the ZJX Discord and the VATUSA Website.
The selection committee shall be present for all interviews. The DATM shall lead the interview process.
The selection committee will present to the ATM the recommendation from the interview. The ATM with consultation with the DATM and TA will choose to accept the recommendation or decline it.
All selections are subject to review by VATUSA HQ.

Membership

All Controllers at the Jacksonville ARTCC must maintain a working email address connected to their VATSIM account.
All Controllers are encouraged to maintain an account on the ZJX Discord server.
All Controllers shall actively review messages found on the ZJX website and email.

Approved activity is any of the activities below on the VATSIM network that can be quantitatively tracked that are for the benefit or use of the Jacksonville ARTCC. Examples

Log an active controlling session on the VATUSA network at a Jacksonville ARTCC position.
Conducting a training session as a member of the Jacksonville ARTCC Training Staff to a Jacksonville ARTCC controller.
Attending a training session with a Jacksonville ARTCC Training Staff Member.
A quarter is defined as every 3 months, starting in January of each year. I.E Quarter one is January, February, March.

Note: Discord time and observation time on the network are not considered approved activity for tracking purposes.

Description: A controller assigned to the VATUSA division whose primary facility is Jacksonville.
Requirements: Three (3) hours of approved activity per quarter. If visiting another ARTCC, required to log more than half of their VATSIM network controlling time per month at a Jacksonville ARTCC position.

Description: A controller assigned to the VATUSA division whose primary facility is not Jacksonville.
Application: Please submit a visiting request to via the website.
Requirements for Transfer:

No OBS Controllers can be visiting controllers
All NON-VATUSA Visitors must submit a letter of recommendation from the respective Division director stating your current training status and training information and their endorsement.
All visitors' requests shall be reviewed by the DATM and are subject to be denied or refused, for reasons pursuant to the VATSIM and VATUSA Transfer and Visiting Controllers policy.

Requirements: Three (3) hours of approved activity per quarter. Required to log more than half of their VATSIM network controlling time per month at their home facility. Controllers who log more time at the Jacksonville ARTCC versus their home facility will be asked to transfer to the ARTCC.
SOP Requirements: Applicants are required to pass all competency and SOP exams prior to acceptance into the ARTCC. The VATUSA or ZJX Training Website will host all written SOP exams. Applicants who fail any portion of these assessments will be notified via email and rejected as visiting controllers. Applicants may reapply as a visitor 90 days after the last attempt. Visiting controller applicants will be denied without notice for the repeated failure of the airspace exams or failing to complete the exams within 15 days of acceptance into the ARTCC.

Controllers wishing to transfer to ZJX from another VATUSA facility shall complete their request via the VATUSA website.
Controllers wishing to transfer to ZJX from outside the VATUSA must first transfer to VATUSA using a region transfer from the VATSIM website.
The ZJX Senior Staff reserves the right to deny or refuse any transfer controllers request for transfer that does not adhere to the VATSIM and VATUSA Visiting and Transfer Policy.

Eligibility for an LOA: Active Controller at the time of the request. No active training or training request.
Leave of absence (LOA) request shall be sent via email to the Deputy Air Traffic Manager at DATM@zjxartcc.org. LOAs request shall state the following: Name, CID, Requested LOA time, Reason
Note: Reasons shall be of extraordinary nature (I didn't have time is not an appropriate reason.)

LOAs will not be approved for less than 30 days or longer than 90 days. Only one LOA shall be approved in a calendar year. Members of the Military entering deployment shall be granted LOAs up to 6 months.

Controllers who do not meet the outlined controller requirements are subject to termination as a controller. The Controller will receive no notice for inactivity

Terminated within 30 days: The approving staff member will award the Controller's major certifications.
Terminated over thirty days but less than 90 days: The member of the training staff will complete an observation with the controller. Upon successful completion of the observation session, controller will be reissued all Tier 1 and Tier 2 certifications.
Terminated over 90 days: Controllers are required to complete refresher training for Tier 1 and Tier 2 certs.

Conflict Resolution

Name Calling
Swearing
Disturbing the peace
Blatant violation of any SOP/LOAs of the Jacksonville ARTCC.
Missing an event or leaving an event early without relief (Non-Emergency)
Any conduct that goes against the following codes of conduct or administrative procedures.
Abuse of the violation and report procedures.

The Senior Staff reserves the right to remove or suspend, for no longer than 72 hours, anyone from discord for any of the above violations without the reporting requirement. The actions of the senior staff member of removing or suspending is not subject to review and shall be noted in the offending controller VATUSA log.

Report the complaint/situation to the ZJX ARTCC staff at staff@zjxartcc.org.
The following shall be required: Your Name and CID, Offender's Name, Date and Time of the incident, Any proof of the incident, Which violating activity was committed (quoting the exact phrase), Any other important documentation.
It is highly recommended that the offended member remove themself from the situation.

Upon receipt of a complaint, the DATM will assign two (2) members of the staff or team member and one non–staff/team member to review the evidence presented. The DATM will oversee the board and is a non-voting member. If the offender is a Staff member, they cannot be assigned to the review board. If the offender is the DATM, another member of the senior staff will be appointed to be over-see. The review board will review the evidence presented and state a recommendation to the Deputy Air Traffic Manager. The Deputy Air Traffic Manager, the Training Administrator and the Air Traffic Manager will review the recommendation and state to approve or send back for revisement. If the DATM or ATM are the offender, the overseeing staff member will present the recommendations to the appropriate VATUSA team member also. Upon approval of the recommendation and approval by the appropriate VATUSA team member obtained if required, the action will be commenced. All actions will be reported in the controllers VATUSA record.

Loss of Jacksonville ARTCC Discord privileges for no more than 90 days. Loss of Jacksonville ARTCC Event privileges for no more than 90 days. Referral to another Air Traffic manager, the VATUSA Division Conflict Resolution Manager, or the VATSIM Vice President of Conflict Resolution for further resolution.

General Policies

All Virtual Jacksonville ARTCC members must maintain a working email address for communication. The email address provided to the Jacksonville ARTCC must be the same as the one used for VATSIM and VATUSA profiles. We strongly discourage using legacy email addresses such as AOL or Hotmail as these tend to be rejected by our server and flag emails for ZJX. Any member or visitor controlling the Jacksonville ARTCC airspace on the VATSIM network is strongly encouraged to use discord to allow for better coordination with other controllers.

Member Conduct

Members and visitors must comply with VATSIM's Code of Conduct at all times while holding a membership with the Jacksonville ARTCC. In addition to the Code of Conduct, members must comply with the additional policies below. The Jacksonville ARTCC Discord server and website use is a privilege, not a right. Violation of any policies via these means of communication will result in disciplinary action.

Discord Server

Manners: All users shall always be courteous. No rude behavior, rude comments, or vulgar language is allowed.There is to be no harassment or abuse of any kind.
Nicknames: All members and visitors must use their first and last names. Examples: James Jones. Changing nicknames, claiming certifications you have not earned, or using aliases is not allowed. Members of the ARTCC staff shall include the initials of their position after their name. Example: Steven Champ | AFE

Discussion Topics

Politics, religion, and other potentially contentious topics are permitted. Still, if any member or visitor asks you to change topics, you must comply or move your discussion to another channel.

Live Streaming

Live streaming your online-controlling session is permitted and encouraged under the following conditions: Everyone in the same discord channel as the live streaming person must have given explicit approval to be recorded or streamed. No private or sensitive information shall be seen or heard. The Controller shall be subject to the ZJX Code of Conduct. If the Controller is advertising their stream in their controller info, everything said or shown during the live stream is also subject to VATSIM CoC, including any conversation had with the stream chat, on discord, etc. Should any ZJX Senior Staff member determine that the stream is violating the ZJX Live Streaming Conditions, the staff member may require the termination of the live stream and/or deletion of any archival footage. The member is required to comply with the staff members' requests.

Events

Position Signup: All controllers shall sign up for event staffing via the events calendar under the events tab of the ZJX website. The events coordinator or their representative will release the initial position assignments no later than 24 hours prior to the start of the event. Changes to the initial position assignments can be made at the discretion of the controller in charge (CIC) up to the start of the event. Controllers unable to attend an event they signed up for shall withdraw from the position via the website no later than 24 hours prior to the start of the event. If a controller needs to withdraw within 24 hours of the start of the event, the controller is required to contact (email, discord, etc) the event coordinator with the request and the reason for the late withdrawal.

Requirements: Controllers signing up must be certified for the position they are signing up for. Anticipated certification will not count as actual certification. Controllers with a Solo Endorsement may signup for an supporting (non-artcc) event. Prior permission must be obtained from the Event Coordinator and the Training Administrator.

OTS/Checkouts: OTS/Checkouts may be allowed but are not recommended during events. The OTS/Checkout must be approved by the Training Administrator and the Events Coordinator. All VATUSA requirements apply for the OTS/Checkout candidate and the instructor/mentor.

Disciplinary Action:
Failure to show up or cancel before 24 hours. a. First Offense: Written warning. b. Second Offense: Unable to sign up for an event for 14 days. c. Third Offense: Required approval of the Event Coordinator and the Air Traffic Manager prior to signing up for an event

Online Behavior

Controller Callsigns: Are automatically set by facility engineering through CRC when connecting.

Improper Use of Callsign

Improper use of a callsign is grounds for disconnection, supervisor notification, or disciplinary action.

Radar Client Usage

CRC is the preferred radar clients in ZJX. Controllers are responsible for setting up and understanding the requirements to use their preferred software. A controller shall not modify the official Jacksonville ARTCC facility files. Permission always has to be obtained to use sector data for other purposes. Do not distribute your modifications to other controllers.


Controller Feedback

No home controller or visiting controller shall leave feedback for another member of Jacksonville ARTCC through the online feedback form. The feedback form is only for pilots who are not members of ZJX. Jacksonville ARTCC member should not solicit positive or negative feedback for him or herself or any other ZJX controller. The only allowed means of encouraging pilots to leave feedback for Jacksonville ARTCC controllers is by including a link to the Jacksonville ARTCC website in their controller information.
Note: If a pilot requests a link for feedback while the Controller is on frequency, the Controller can send the link by either typing the website name or using the ".fb" alias command.

Credit

This document utilizes the writing of several sources. Credit to the following documents:
● New York ARTCC Regulations and Policies
● Honolulu Control Facility Operating Guidelines
● Minneapolis ARTCC Administrative Manual
● Houston ARTCC Administrative Manual

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